Complaints Procedure

I am committed to providing the highest quality veterinary care to clients and patients. Should Paws in Peace not meet your expectations on any aspect of the service provided please let me know - in the first instance,  please speak directly to Kate Fairclough MRCVS, the owner of Paws in Peace, on 07861 667650 or via email at pawsinpeace@outlook.com, giving as much detail as possible.

I will acknowledge receipt of your complaint within 5 days of receiving it. I will then carry out a full investigation of your complaint and will send you a written reply to your complaint within 14 working days of acknowledgement of your complaint.

In the event you remain dissatisfied then you can raise your complaint with the Veterinary Client Mediation Service who can be contacted at:-

Veterinary Client Mediation Service,

6 Market Square,

Bishop’s Stortford,

Hertfordshire,

CM23 3UZ

Or telephone 0345 040 5834 and press option 1.

The Veterinary Client Mediation Service can only mediate complaints which have already been raised with the veterinary practice in writing.